Not fully satisfied with your new mattress?
No worries. We offer the friendliest return policy!
If you have questions, our courteous and professional customer service reps are just a call and click away.
BUYER'S REMORSE RETURNS
If you want to return your mattress because you are not happy with it for any reason then you can within 120 days, "What makes our return policy awesome?" Well, this sounds crazy, but we provide a 100% refund on your purchase price. However, customers are responsible for all return shipping and packing costs. If we do not receive back the pillow(s) with the return we will deduct $20 per pillow from the refund. Buyer’s Remorse Returns must have been opened and used in order to qualify. Any return that is received brand new still in box will fall under Customer Error Returns. (see below)
COMFORT LEVEL RETURNS
All Comfort Level related returns are the same as Buyer’s Remorse. These include not being happy with the Firmness, Softness or any type of comfort related concern. Same goes if you do not agree with the Comfort Level we have designated for our mattresses. Comfort Levels are completely subjective to personal preference. What is firm to one person can be medium to another or even soft to someone else. Also, many of our mattresses can produce a similar feel even if described with a different Comfort Level.
CUSTOMER ERROR RETURNS
All returns that are received brand new still in the box are treated as a Customer Error Returns. These include returns that are refused by the recipient, wrong address provided, wrong size/model purchased, or any reason that was the result of customer error. All of these returns will be charged a 20% restocking fee, so please ensure you are ordering the correct mattress and you are entering the correct delivery address at checkout.
If an order is cancelled before the item ships and we are able to stop the shipment before it leaves our warehouse then a full refund will be issued. If an order is cancelled after the item ships then it is treated as Customer Error Return. Please note that once an order is placed it is sent for processing immediately. If you request to cancel an order before it has physically shipped we cannot guarantee that we will be able to do so as we have hundreds of items shipping out each day.
The cases of defect in our items are extremely rare. In fact, we receive defect claims on less than 0.5% of all orders. In this event we will we ask you to send us pictures of the damage/ defect along with a picture of the tag of the mattress. All defects must be reported within 24 hours of delivery. In the event the outer cover is damaged, we will only send a replacement for the cover and not the entire mattress. This is equivalent to receiving a new sofa with a damaged cushion. It would only make sense to ship out a new cushion as opposed to a whole sofa! Due to the cutting and decompression processes, there may be slight variances in the dimensions of our mattresses.
PRICE CHANGE ADVISORY
Since the prices of all our sleep products are subject to change periodically, we DO NOT give refunds on purchased items if the price becomes lower at a later date. This means you cannot ask to refund the price difference after buying our product.
ALL memory foam mattresses that you see online are compressed and vacuum sealed in order to ship to customers as easy and cost effective as possible. However, this does sometimes mean the mattress will need time to air out. If you smell an odor when you receive your mattress, this is perfectly normal and is the same with all memory foam products that are tightly packaged. Most customers report no odor at all and start using the mattress right away. In any event off gassing is not a defect and will not be treated as such.
If you still have questions, call us right now or chat with us online! We'd love to hear from you!